Website Alive allows staff to live chat with agents during the quoting process.
Contact Website Alive.
- Contact Website Alive
- Complete paperwork
- Setup an account
- Receive a specific URL
Provide the username and password to your Website Alive account along with the provided URL to IWS.
- If the URL is not provided
- Login to the administrative portal of Website Alive using the credentials provided
- Copy the URL
- Ensure the URL contains
rRouter.asp. See the
settings.section(alive-chat)of a client currently using this feature to discern the accepted url format
#UPDATE settings SET value='url here' WHERE section='alive-chat'
valueto the URL
On the dashboard of the Agent Portal, agents will see a clickable live chat icon in the upper right. When clicked, agents will be able to instant message with a staff member.
Report unclear or missing documentation.