Overview

Through strategic alliances with leading credit information services, ISO Passport provides easy access to critical consumer-credit information by generating credit reports containing addresses, collections, employers, inquiries, public records, and trade accounts.


Vendor Contact

Transunion
Molly Capo
Insurance Implementations Manager
mcapo@transunion.com

Verisk (ISO and IIX)
Juan Betancur
Account Executive, Verisk (ISO)
678.869.5558 (P) | 678.232.8169 (C)
jbetancur@verisk.com

Mark Anderson
Senior Account Manager, Verisk (IIX)
979.393.0155 (P)
manderson@verisk.com

Ryan Simmons
Customer Support, Verisk (IIX)
800.299.7099 x162 (P)
rsimmons@verisk.com


Getting Started

ISO partners with TransUnion, so contracts must be signed with both companies:

  1. Contact Juan from ISO and Molly from TransUnion
  2. IIX, a subsidiary of ISO, is the connection point to BriteCore. IIX will provide
    • Account
    • Sub-account number
    • Username
    • Password
  3. Once you receive IIX credentials, register your account with IIX
    • Create a user for yourself
    • Create a user for BriteCore with the username WEB to indicate the web services connection method. The password must be exactly 10 characters
  4. Determine your credit tiers
  5. Determine if and how credit tiers will affect your rating
    Work with your IWS Content Analyst to build the credit tiers into your rating
  6. Determine a default credit tier and what to do if multiple scores are used: use the highest, lowest, or an average

BriteCore Setup

ISO Vendor

  1. In BriteCore, navigate to Settings > Vendors > ISO Credit Scoring
  2. Check the box
  3. Click the pencil
  4. Enter your Account Number, Sub-Account Number (the Credit Bill code), Username (e.g., WEB), and Password
    Your password is only editable the first time, after which you’ll need to notify IWS for assistance
  5. Make a selection from the Multiple Credit Scores dropdown
  6. Set a Default Credit Score, which is used when no credit score is available for the insured
  7. For Credit Score Permission Prompt type a question that Agents must answer before pulling an individual's credit. This is optional and may be left blank. A recommended question is Did you receive permission from the insured to pull their credit score?
  8. For the Build Tier Label section
    • Add tiers to the table for defining how credit scores in specific ranges should be reported. For example, credit scores between 601 and 700 could fall under the tier of Average. In order to accommodate all possible responses from ISO, the Low and High columns accept keywords in addition to numeric values. The keywords are case sensitive and must be entered exactly as stated below in the Low and High columns
      • No Hit Indicates the applicant has no credit history - no records found
      • Insufficient credit Indicates the applicant has too little recent credit history to calculate a credit score
      • None Indicates missing information or misinformation for requested applicant
    • Add Labels to each tier that will appear in place of the score
    • Add Restrictions to each credit score tier

Adverse Action Letter (Insurance Scoring Notification)
The Fair Credit Reporting Act requires an Adverse Action Letter be sent to insureds whose insurance coverage is adversely affected as a result of the information in their credit report:

  1. Navigate to Settings > Deliverables > Insurance Scoring Notification
  2. Click the pencil
  3. Change the name of this deliverable (not required)
  4. Update the following lines of the document
    • Line 12 Add an abbreviation for your company
    • Line 15 Add an appropriate signature
    • Line 17 Add an appropriate footer
    • Lines 19 - 20 Add an appropriate default description for Credit Reason Codes that are not defined
    • Line 24 Add all appropriate Credit Reason Codes and descriptions. These reason codes are defined by TransUnion and are specific to individual contracts. Contact your TransUnion representative for a comprehensive list of codes to use

BriteCore Processing

Agents

  1. While quoting, click the Get Credit Score button
  2. A score will be returned; the agent will not have access to the report

Staff

  1. Access the credit score history and report from the insured's contact in the Contacts module
  2. Click the magnifying glass to review the report
  3. For renewals, click Get Credit Score to retrieve a new score
  4. To generate the Adverse Action Letter (Insurance Scoring Notification)
    • Navigate to the policy
    • Click the Custom Deliverable button
    • Select the deliverable
    • Click Done
    • Select the insured
    • Click OK
    • The deliverable will print automatically the next day
  5. You can build a credit score report in BriteData (optional)
    • Access and download the sample report to your computer
    • Upload the sample report to BriteData
    • Amend the report as desired

How-Tos

Test The Integration (IWS Only)

Access iiX Test Procedures and Cases - Revised 08-2015 document in our ISO vendor integration.


FAQ

Does the Adverse Action Letter (Insurance Scoring Notification) generate automatically?
No, it must be selected from the Custom Deliverable button of the policy.


Feedback

Report unclear or missing documentation.