1 May 2017

Impersonate a contact | Documentation

  • BriteCore administrators can now impersonate an agent or agency contact for improved troubleshooting within the Agent Portal
  • On an agent or agency contact, administrators will see an Impersonate this Contact button. When impersonating an agent or agency, the administrator can login as that contact. During the impersonation session, a banner will appear across the top and all notes created in the system will be created as the impersonated contact. Finally, a detailed log of impersonation sessions will be kept in the database.